Returns & Exchanges

At Brookies Rural Traders, we stand by the quality of our gear and want to ensure you are completely satisfied with your purchase. If your item isn't quite right, we offer a straightforward return process within 30 days of receipt.

Return Process

• 1.
  Verify Eligibility

  Ensure your items are in their original, unused condition with all tags and packaging intact to qualify for a full refund or exchange.

• 2.
  Contact Our Team

  Email our customer support with your order number and reason for return to receive a Return Authorization and the correct shipping address.

• 3.
  Pack and Ship

  Securely package the items and send them back to us using a trackable shipping method to ensure the parcel arrives safely at our warehouse.

• 4.
  Processing and Refund

  Once we receive and inspect your return, we will process your refund or dispatch your exchange within 3-5 business days.